Trackr App Privacy Policy
ParcelTrackr ("the App”) provides customer order status tracking service ("the Service") to merchants who use supported e-commerce platforms, including Shopify and Magento (Adobe Commerce), to power their stores.
This Privacy Policy describes how personal information is collected, used, and shared when you install, integrate, or use the App in connection with your Shopify- or Magento (Adobe Commerce) -supported store.
We confirm that the data on the App will be collected in accordance with the requirements of the applicable legal acts of the State of Florida (the United States) and the instructions of the controlling authorities. All reasonable technical and administrative measures are in place to protect the data we collect about the App visitors from loss, unauthorized use and alteration. Our employees have a written commitment not to disclose or disseminate to third parties information obtained in the workplace, including information about users of the App.
Information we collect
A. Platform-Specific Integration Data When you install or connect the App to your store, we automatically collect or access certain information about your store depending on your e-commerce platform:
- For Shopify Merchants: When you install the App via the Shopify App Store, we access data via Shopify APIs: Shopify domain, primary domain, shop ID, store owner/customer email address, store contact email address, country code, primary currency, store locale, installation/uninstallation dates, and subscription status.
- For Magento (Adobe Commerce) Merchants: When you integrate Trackr using the Magento Extension/Module, we access data from your store instance: Store view IDs, domain name, actual domain, primary domain, store locale, base currency, extension active status, integration API tokens, and return URLs.
B. Customer Personal & Shipping Data (All Platforms) In order to provide the ParcelTrackr order status tracking service, we collect and process the following personal and order information from your customers:
- Customer Details: Name, email address, phone number, customer ID, and language/locale preferences;
- Shipping Address Details: Full shipping address (street address line 1, city, state/province, postal/zip code, and destination country);
- Order Details: Order number, order external ID, creation date/time, order status, fulfillment status, currency, notes, and pricing details;
- Product and Line Item Details: Product titles, external IDs, variant IDs, quantities, prices, product URLs, product images, and product metadata (such as attributes, size, color, and selected options);
- Fulfillment and Delivery Information: Carrier tracking company, tracking numbers, tracking URLs, shipment statuses, intermediate delivery updates, and fulfillment timestamps;
- Notification Consent: SMS and WhatsApp communication consent statuses linked to the customer's phone number and order ID, used to send order status updates via SMS or WhatsApp messages.
Additionally, if you are a merchant that uses the Service and visit our website, we automatically collect information about your device, including your IP address and potentially other unique device identifiers (for example, if you are using a phone with iOS or Android installed), Internet browser type and language, information about any website that referred you, the date/time of your visit, and any search keywords. We refer to this information collectively as “Device Information.”
We collect Device Information using the following technologies:
"Cookies” are small pieces of information stored in your web browser. They help us to identify you as a previous visitor to a particular website or app, save the history of your visit to the website or app and adapt the content accordingly. Cookies also help to ensure the smooth operation of websites and apps, allow you to monitor the duration and frequency of visits to websites and apps and collect statistical information about the number of website visitors. By analyzing this data, we can improve our websites and apps and make them more convenient for you to use.
How to manage and delete cookies:
When you use a browser to access content we provide, you can configure your browser to accept all cookies, reject all cookies, or be notified when a cookie is sent. Every browser is different, so if you don’t know how to change your cookie settings, check out its help menu. Your device's operating system may contain additional cookie controls. If you do not want the information to be collected through cookies, use the simple procedure available in most browsers to allow you to opt-out of the use of cookies. To learn more about how to manage cookies, visit: http://www.allaboutcookies.org/manage-cookies/.
Keep in mind, that some services may be designed to work only with cookies, and disabling them will prevent you from using them or parts of them.
Our website contains the following cookies:
Please be informed that when you log in to our website or the App, in order to use the website or the App, the cookies listed in the following table are stored on your computer:
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| _ga | Google Analytics | Identify unique site visitors and store analytics | 2 years | HTTP Cookie |
| _gat_UA-109245434-1 | Google Analytics | Maintain session state for Google Analytics 4 | 1 minute | HTTP Cookie |
| _gid | Google Analytics | Identify unique customers across sessions | 24 hours | HTTP Cookie |
| laravel_session | Trackr app | Manage merchant sessions and app configuration for Shopify & Magento | 2 hours | HTTP Cookie |
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
When we refer to “Personal Information” in this Privacy Policy, we’re including Device Information, Platform Integration Data, and Customer Personal Data.
Platform Architecture & Data Processing
- Shopify Stores: App operates as a hosted SaaS application. Data is transmitted via Shopify secure APIs and processed within App’s cloud infrastructure.
- Magento Stores: App interacts with your Magento/Adobe Commerce backend via REST/GraphQL API endpoints and extension webhooks.
While order tracking data is processed on App cloud servers to aggregate carrier updates, your main store database remains hosted on your own server/hosting infrastructure.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service, process order tracking, send transactional order status updates (including SMS and WhatsApp notifications where customer consent is provided), and operate the App across supported platforms.
Additionally, we use this personal information to:
- To communicate with you,
- To optimize or improve the App,
- To provide merchants with information or advertising related to our products or services,
- To provide reporting and analytics,
- To help merchants find and integrate with apps through supported app marketplaces and platforms,
- To provide troubleshooting, support services or to answer questions,
- To prevent risk and fraud on our platform,
- To test out features or additional services,
- To ask for ratings and/or reviews of services,
- To improve our services applications and website.
Sharing Your Personal Information
We use a range of third parties to assist in providing our services. They provide cloud hosting and storage services; content delivery and review services; assist in providing customer support; as well as incident tracking, response, diagnosis and resolution services: Google, Zendesk, MailerLite, Amazon.
Additionally, we may share your Personal Information with vendors we use to send our marketing materials and to conduct our advertising campaigns (including behavioural advertising as described bellow).
We may also release your Personal Information:
- In responding to a lawful request or legal process, or otherwise to comply with laws or regulatory requirements,
- To protect the rights and property of our company, our platform partners (including Shopify Inc. and Adobe), our agents, and customers.
Compliance
We comply with all privacy legislation throughout the world, including the GDPR legislation in Europe.
Behavioural Advertising and Your Online Choices
As described above, we may use your Personal Information to serve you with marketing or advertising, including through targeted advertisements. For more information about targeted or behavioural advertising, please visit http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. If you would like to opt-out of the use of your Personal Information for purposes of targeted advertising, please use the opt-out portal of the Digital Advertising Alliance (http://optout.aboutads.info) or the European Interactive Digital Advertising Alliance (http://www.youronlinechoices.eu/).
Third-party links
Occasionally, we may link to third-party content, applications, or websites on our website. This third-party content has their own privacy practices. This privacy policy does not describe how these third parties collect and use data.
Residents of the European Economic Area (“EEA”)
If you are located in the EEA, you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete, or limit the use of your personal data. If you are a merchant that uses the Service please reach out to us using the contact information below. If you are a buyer and wish to exercise these rights, please contact the merchants you interacted with directly — we serve as a processor on their behalf, and can only forward your request to them to allow them to respond.
Additionally, if you are located in the EEA, we note that we are processing your information in order to fulfil our Service to you (when you install or integrate the App/extension for your store order tracking), or otherwise to pursue our legitimate business interests listed above. If we are unable to process information for this purpose, we would not be able to provide the Service. Please note that your information will be transferred outside of Europe, including to Canada and the United States, to our cloud infrastructure providers and platform partners (such as Shopify Inc., Adobe/Magento, and Amazon Web Services). For stores operating on Shopify, additional information about Shopify’s privacy practices can be found at https://www.shopify.com/legal/privacy. For stores integrated via Magento / Adobe Commerce, data processing is governed by Adobe's Privacy Policy (https://www.adobe.com/privacy.html) and your store's hosting provider policies.
If you wish to file a complaint relating to the use of our services, you can reach out to us using the contact information below. You can also file a complaint with an applicable data protection authority.
Accuracy and Retention of Data
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will post those changes on this page.
Contacting Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail support@parceltrackr.com, or using the contacts provided below:
Shark Byte Inc.
8271 NW 125th Ln, Parkland
FL 33076
parceltrackr.com
support@parceltrackr.com
This Privacy Policy was last modified on: August 3, 2026.